Refunds, Returns & Warranty Policy
We take pride in crafting quality wooden products and pepper mills designed for long-lasting everyday use. As wood is a natural material, each piece is unique and may vary slightly in grain, colour, and texture.
Returns & Refunds
Returns will only be accepted if the product is returned in an unused, undamaged condition and, where possible, in its original packaging.
- Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
- Any return request must be made within 7 days of receiving the product.
- Refunds will only be processed once the returned item has been inspected and approved.
- Custom-made or personalised products are non-refundable unless defective.
Products damaged through misuse, improper care, accidental damage, or normal wear and tear do not qualify for refunds or replacement.
Warranty Coverage
25-Year Guarantee
The ceramic grinding burrs and functional mechanism components are warranted against defects in material and workmanship for 25 years from the date of purchase.
2-Year Warranty
The wooden body and exterior finish are warranted against manufacturing defects for 2 years from the date of purchase.
What Is Covered?
- The grinding mechanism used for salt, pepper, dried herbs, and spices.
- Manufacturing defects in workmanship or materials under normal domestic use.
What Is Not Covered?
This warranty does not cover:
- Damage caused by accidental drops or impacts
- Improper cleaning, including dishwasher use
- Exposure to excessive moisture or humidity
- Normal wear and tear on the wooden body or finish
- Damage caused by misuse, neglect, improper storage, or improper use
- Natural movement, colour variation, or ageing of wood
Warranty Claims
Should a product require warranty assessment, proof of purchase may be requested. Customers are responsible for return shipping costs unless otherwise agreed.
Approved warranty claims will be repaired, replaced, or refunded at our discretion.